Frequently Asked Questions
Do I need to set up an account to place an order?
- No, you can check out as a guest, an account is only applicable for when requesting credit.
What payment method do you accept?
- We accept all major debit and credit cards, and an option to pay on account for large orders.
Is there a minimum order quantity?
- Yes, 1 box = Minimum order for Jacket and Suit models is 25 hangers. Minimum order for Top and Clip models is 50 hangers.
How can I track my order?
- Email confirmation will be sent once an order has been dispatched this will include delivery/tracking details.
How much does delivery cost?
- Courier costs will be confirmed at time of placing the order or requesting a quotation.
How long will my order take to arrive?
- 15 working days for production, 1-3 working days for courier delivery or 3-4 weeks delivery by sea freight.
- What happens if my order arrives damaged?
- If goods are damaged when they arrive we will replace them free of charge, however, we must be notified within 48hours. New production lead times apply.
Who is Braiform?
- Braiform is the industry leader in sustainable garment hanger, packaging and retail solutions.
What is Braiform's Hanger Re-Use Program?
- The first-ever closed loop hanger solution, saving millions of hangers from landfill. An innovative, cost-effective and sustainable service.
How long has Braiform been operating?
- Braiform has over 50 years’ experience working with major brands and retailers.